At Voyage Keys, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our policy below.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
To initiate a return, please contact us at [email protected] with your order details and reason for return. Once your request is approved, we will provide further instructions.
Refunds
After receiving and inspecting the returned item, we will notify you regarding the status of your refund. If approved, your refund will be processed within 5 to 10 business days.
Refunds are issued based on the original payment method. Since we offer cash on delivery, refunds will be processed via bank transfer or another mutually agreed method.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery. Please include clear photos of the issue when contacting us. We will arrange a replacement or refund at no additional cost.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. These exceptions will be clearly mentioned on the product page, if applicable.
Late or Missing Refunds
If you have not received your refund within the stated time frame, please contact us at [email protected] for assistance.
Cancellation Policy
Orders can be canceled within 12 hours of placement. After this period, orders may already be processed and cannot be canceled.
Contact Us
If you have any questions regarding returns or refunds, feel free to contact us at:
Email: [email protected]